Refund and Returns Policy

At shop-globe.com, we want you to be completely satisfied with your purchase. Our Return/Refund Policy is designed to provide you with a clear understanding of how returns and refunds are handled to ensure a positive shopping experience.

Returns Eligibility:

We accept returns for most items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as personalized or perishable items, may not be eligible for return. Please refer to the product description for specific return eligibility.

How to Initiate a Return:

To initiate a return, please follow these steps:

  1. Contact Customer Support:

    • Reach out to our customer support team through support@shop-globe.com within 14 days of receiving your order.
    • Provide your order number, the reason for the return, and any relevant photos if the item is damaged or defective.

  2. Receive Return Authorization:

    • Our customer support team will guide you through the return process and provide a return authorization if your return is eligible.
    • Do not send the item back without receiving authorization, as this may result in processing delays.

  3. Pack and Ship:

    • Pack the item securely in its original packaging, and include any accessories or documents that came with the product.
    • Ship the item to the address provided by our customer support team.

Refund Process:

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. Upon approval, we will initiate the refund process. Please note the following:

  • Refunds are processed to the original payment method used during the purchase.
  • Shipping and handling charges are non-refundable, except in cases where the return is due to a shop-globe.com error.
  • Refunds may take 10 business days to reflect in your account, depending on your payment provider.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund and provide guidance on the return process.

Exchange Policy:

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Final Sale Items:

Certain items marked as “final sale" may not be eligible for return. Please check the product description for any specific return restrictions.

Thank you for choosing shop-globe.com. If you have any questions or concerns regarding our Return/Refund Policy, please reach out to our customer support team.

Note: For more detailed information on our return and refund procedures, please refer to our website or contact our customer support.